- Orders usually ship within 24–72 hours if all products in the order are available. Please check the estimated delivery time on the product information page for individual items. If items are backordered, a follow-up email will be sent to you with an estimated delivery.
- Delivery is Monday to Friday, between 8 a.m. and 5 p.m., local time.
- Standard Shipping is the default shipping method for most products under 100 lbs and includes delivery by a small parcel courier.
- Your order will be delivered to the closest dry area outside your home; typically the front door, porch or driveway. Shipments will be delivered as NSR (No Signature Required).
- Some geographic service restrictions apply. In certain remote locations, delivery will be made to the courier’s closest pick-up centre from the shipment destination.
- Multiple products may be shipped at different times due to the size of the product or the location that it ships from. If any single package in your order exceeds 31.8 kg (70 lbs), assistance to unload your order may be required when it arrives.
- Shipping rates are determined by weight, size and destination. To determine the shipping rate for a specific product, add the item to cart and enter the delivery postal code.
- Your shipping rates will depend on the product(s) in your order. Below are some details to help you better understand our free or flat rate shipping options:
- Free parcel shipping on most orders over $35
- Limited time offer valid for online qualifying purchases at www. ca only. Free parcel shipping is available on orders of qualifying products which total over $35 (excluding taxes). Offer only available on select qualifying products where indicated on the product’s information page. Qualifying products must be 75 lbs or less, excluding oversized items and/or non-domestic shipments. Offer does not apply to the purchase of major appliances, previous orders, in-store purchases, items with flat-rate shipping, items with pricing noted to already include shipping, or certain items containing weight and/or size shipping restrictions. All qualifying purchases will be delivered by standard shipping. This offer is available within Canada only, excluding the Territories (Yukon, NWT and Nunavut) or select remote locations where market-established rural delivery fees may apply. Please email us to get estimate quote of shipping.
- You can cancel your order online until one item has been processed. Visit the Order Status page and enter your order number for more details and a link to cancel. If at least one item has been processed, there will be a message that explains you can no longer cancel.
- At this time, you can’t cancel individual products through online cancellation. You can only cancel the entire order or all products in a single delivery/pick-up method.
- If your order has not been shipped within 5 days of placing the order, you may see the order amount reauthorized by your financial institution. The previous authorization will be reversed by your financial institution on your credit card or Visa Debit card, but may take several days due to processing times at your financial institution. The reauthorization/reversal process may continue until your order ships. These reauthorizations are not charges. You are only charged once for the order amount once your order is shipped.